Refund policy

We want you to be satisfied with your Xenqilo purchase. If an item is not right for you, you may request a return within 30 days of delivery.

Start a return

Email kevin.rocco@savealot.com with your order number, item name, and reason. We reply within 2 business days with return instructions. Unauthorized returns may be refused.

Return shipping cost

Customer pays return shipping unless the return is our error (wrong/defective/incomplete). Original outbound shipping is non-refundable unless we caused the issue.

Eligible returns

• Final sale, clearance, customized, or personalized items are not eligible (marked on the product page)
• Proof of purchase (order number) required
• For hygiene and safety reasons, opened personal-care, beauty, or intimate-use items may be final sale unless defective
• Item must be unused, undamaged, and in original condition with all original tags, seals, and packaging (when provided)

Exclusions

• Items marked final sale or clearance
• Digital goods, gift cards, or perishable items (when offered)
• Opened personal-care, beauty, or hygiene-sensitive products (unless defective or our error)
• Returns sent without prior authorization
• Items that show use, damage, missing parts, or incomplete packaging after delivery

Return process

1. Email kevin.rocco@savealot.com with order number and reason.
2. Wait for written authorization.
3. Ship with tracking to the address we provide.

Please keep your tracking number until the refund is complete.

Refund timing

After inspection, approved refunds go to the original payment method within 5–10 business days.

Review the product page for dimensions, materials, and specifications before ordering. Contact us if you need help confirming whether an item fits your needs. Replacement or exchange requests are reviewed against available stock after we receive your email.